Returns & Refunds

Return Policy Overview

We offer a 30-day return policy from the date you receive your order. If 30 days have passed since delivery, we unfortunately cannot offer a return or refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

How to Initiate a Return

1. Contact us at [email protected] with your order number and the reason for the return.
2. Receive approval — we'll review your request and respond within 24–48 hours with return instructions.
3. Ship the item back to us using the address and instructions provided. Please use a trackable shipping method.
4. Receive your refund — once we receive and inspect the item, we'll process your refund.

Refund Details

• Refunds are issued to the original payment method used at checkout.
• Please allow 5–10 business days for the refund to appear on your statement after we process it.
• Original shipping costs are non-refundable, unless the return is due to our error or a defective product.
• If you used a coupon or discount code, the refund will reflect the actual amount paid.

Defective or Damaged Items

Exchanges

We currently handle exchanges as a return followed by a new order. To exchange an item, please initiate a return and place a new order for the desired item. This ensures you receive your new item as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Personal care and hygiene products that have been opened or used
• Customized or personalized items
• Gift cards
• Items returned without prior approval

Return Shipping Costs

• Standard returns: The customer is responsible for return shipping costs.
• Defective/damaged items: We cover return shipping costs — a prepaid label will be provided.
• Wrong item received: We cover return shipping costs and will send the correct item at no additional charge.

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